Refund policy
At nexusp.com, we want to ensure that you are 100% happy with your purchase. If you have any technical or sales queries, do not hesitate to contact us. However, if you feel the service you purchased is not the best fit for your requirements and you attempted to resolve issues with our support staff, we want to make things right although we’d love to know where things went wrong, or how we can improve, follow the steps below for a full refund within 3 days of your date of purchase. If the 3 days have passed and you have a problem you can contact us any time via our chat support on our website, via ticket on your account, or via Emails to fix your problem.
Any used credits will be deducted and we will refund your balance. Once you requested a refund you can’t subscribe again to our service at any time in the future.
Requesting a Refund
Follow the steps below to get your refund request sent to us:
1- Login to your account (https://nexusp.com/my-account/).
2-send us a ticket with your request and the reason for the request.
3- include your invoice number.
4- Or you can use the same email address you use to buy our services. Send us your request on our support email (support@nexusp.com).